Complaints

Last updated: 3 November 2026

We want to get things right. If you are unhappy with our service, please tell us so that we can put it right.

How to complain to us

Email hello@compareinsurance.life with the subject "Complaint". Please include:

• your name and the phone number or email address you used for your request;
• what went wrong and when;
• what you would like us to do to put it right.

What happens next

• We confirm that we have received your complaint within 5 working days.
• We look into it and send you our full response within 4 weeks.
• If we need more time, we tell you why and when you can expect our answer.

Complaints about a quote, advice or policy

Quotes, advice and policies are provided by the FCA authorised firm that contacted you. Complaints about them should go to that firm first. Every FCA authorised firm must have its own complaints procedure. If you are not satisfied with the firm's final response, you can usually refer your complaint to the Financial Ombudsman Service free of charge.

If you do not know which firm contacted you, email us and we will tell you.

Complaints about your personal data

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk. See our Privacy Policy.